Return & Refund Policy – Shop Sphere

Last Updated: June 2026

At Shop Sphere, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by the customer.

• Products without original packaging.

• Customized or personalized items.

• Clearance or sale items (unless damaged or defective).

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If approved, your refund will be processed within 7–10 business days.

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer, Easypaisa, or JazzCash after verification.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund after verification.

Exchange Policy

We only replace items if they are defective, damaged, or incorrectly delivered.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• Wrong item delivered

• Damaged product

• Defective product

In such cases, Shop Sphere will cover the return shipping charges.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be accepted.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Email: 

Thank you for shopping with Shop Sphere.